Industry Updates

The CCSA wants to ensure its members are always up-to-date on what is happening in the continuing care and senior supportive living industries.

CCSA Member Engagement Results

The Results Are In!

CCSA’s mission is to empower those working in the long-term care and seniors’ supportive living sectors to create safer, healthier workplaces – that’s why we value what our members have to say.

In October, we invited you to participate in our Member Engagement Survey. You answered. The key findings include:

  • Satisfaction with CCSA programs and services is very high.
  • Cost and time are barriers.
  • Improvements to COR are suggested.
  • There is keen interest in CCSA’s new initiatives.
  • The top three Leadership Learning Series topics were: creating a culture of safety, harassment and bullying and mental health.
  • CCSA communication is well-received.
  • Awareness of the CCSA is growing.

We would like to thank everyone who took part in this year’s survey. Your feedback allows us to focus our efforts on the areas that matter most to you.

We’ll be incorporating your feedback into our business plan for the next year. This includes, but is not limited to:

  • Enhance best practice and industry initiative information sharing
  • Expand access to industry relevant resources, including (but not limited to) templates, policies, procedures, etc.
  • Improve CCSA’s website
  • Increasing focus on Leadership Learning forums


Be sure to check out the final report for a complete summary of the survey results.

CCSA going paperless in 2020

Paper? It’s Passé at the CCSA

A paperless organization? It makes a lot of sense but it’s also a major transformation – one introduced in a series of well-thought out steps. 

At CCSA, we’ve made the big decision to become “paper-light” in 2020, which means we are taking steps to significantly reduce our paper burden.

We began our digital transformation in 2019 by introducing e-Certificates for the majority of our training programs, which were well-received.

For 2020, we will take these next steps:

Course completion e-Certificates will be issued for all CCSA training programs.
Electronic copies of CCSA training manuals will be provided to registered participants for most CCSA training programs. (NOTE: some exceptions apply).
CCSA invoices will be produced and distributed electronically.

There are so many benefits to reducing paper use.

As a non-profit, we want to direct our precious funds towards programs and services for members. Going paperless will decrease costs associated with purchasing office supplies, storing, printing, and mailing documents, as well maintaining associated equipment (i.e. photocopier, postage meter).  It will also save us time otherwise spent producing and disseminating hard copy documents. 

And it’s good news for our members, too. They’ll have faster access to any documents sent out from the CCSA (i.e. certificates). 

As for the environment, did you know that the paper industry is the fifth largest consumer of energy in the world? This over-use of paper has a huge impact on a company’s carbon footprint – not just from the chopping down of trees to make the paper, but also on the fossil fuel power used for printing, and the chemicals involved, too.

There really is no downside to going paper-light and we encourage you to give it a try. We’ll keep you posted (electronically, of course!) as we continue our journey.

Frequently Asked Questions

How will this impact you and your team?

Course completion e-certificates will be emailed to each registered participant to the email address provided when they registered for the training event.
An electronic copy of the appropriate CCSA training manual will be emailed to each registered participant a minimum of one-week prior to the training event.

Which CCSA training manuals will continue to be provided in hard copy?

Registered participants will continue to receive a hard copy of the following CCSA training program manuals:

Occupational Health and Safety Management System Basics for Auditors
Auditor Training
Musculoskeletal Injury Reduction Program: Train-the-Trainer

What if my staff do not have an email address?

The course completion e-Certificate will be electronically delivered to the email address provided by the ticket buyer.
The digital copy of the CCSA training program manual will be electronically delivered to the email address provided by the ticket buyer.

What if I want to provide my staff with a hard copy of the CCSA training program manual?

You can choose to print the training program manuals on your own.
You can request that CCSA print the training program manuals you require for your staff, for an additional fee.

17 Employee wellness program ideas and tips to transform your workplace

August 14, 2019
WellSteps - Dr. Steve Aldana

These corporate wellness program ideas are designed to change policy and improve the work environment so it is easier for employees to adopt and maintain health behaviors.

Little or no wellness budget?  Here are some great wellness ideas and tips that you can do on any budget.

View the wellness ideas and tips at https://www.wellsteps.com/blog/2019/06/30/employee-wellness-program-ideas/

Health professionals: Better awareness of workplace violence leads to better training

June 26, 2019
(US) LVB.com - Dawn Ouellette Nixon

Every day, workers in hospitals, psychiatric facilities, nursing homes and other settings face the threat of violence.

Physical assaults, from shoves to bites to punches, can and do beset health care professionals as they treat patients.

Yet, health care professionals interviewed by Lehigh Valley Business feel awareness of the risk is lacking. And they believe that training in how to handle workplace assaults needs to be a bigger part of the health care landscape.

Read the full article...