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Managing Workplace Violence and Aggression

Workshop Length: 4 hours

Prerequisite(s): It is recommended that Managers and Supervisors attend training before frontline staff.  If you have any questions, please contact the CCSA


MEMBERS $50.00/participant
NON-MEMBERS $75.00/participant + travel expenses as required


**Please note that pre-registration and receipt of payment are required prior to participation in any CCSA course.

Workshop Description

Rates of violent incidents are reported to be higher in the healthcare and the continuing care sector than any other industry.  The CCSA has developed a program that addresses the effects of violence on staff (both directly and indirectly), prevention and mitigation strategies, non-physical de-escalation techniques as well as response/investigation procedures.  The workshop explores the potential for violence from co-workers, family members, visitors and residents. 

Participants will receive class-room based instruction and will be asked to engage in discussion and role playing activities to ensure they have the information, tools and resources needed to successfully and effectively implement the program in their organization, facility or department. This workshop is recommended for all staff.

Some of what participants who attend the Violence and Aggression Workshop will learn includes how to:

  • Define violence, aggression, family violence and challenging behaviours
  • Describe worker Occupational Health and Safety (OHS) obligations related to violence and aggression
  • Implement the use of risk reduction strategies
  • Identify signs of escalation in individuals
  • Demonstrate the skills and/or techniques for de-escalating individuals
  • Recognize best practice based incident response and post-incident procedures
  • Report all types of risks and incidents related to violence and aggression using proper reporting procedures

Scheduled Courses:


The CCSA course registration system is currently being upgraded. A new and improved course registration system will be launched in June 2020. In the meantime, if you would like your name to be added to the course waitlist, please complete this waitlist form (click HERE for waitlist form). The CCSA Team will contact you once the new course registration system is available along with a link/links to complete your registration for the course/courses you are interested in. If you have any questions, please contact the CCSA Team


VIRTUAL WORKSHOP (Instructor-led virtual training, attend from anywhere)

Virtual Workshop Costs:  $40/participant for members ; $65/participant for non-members

Date Tickets
June 12, 2020

Edmonton (held at CCSA Office | 110, 6325 Gateway Blvd | EDMONTON, Alberta)

Date Tickets
August 20, 2020
October 22, 2020
December 10, 2020

Calgary (different locations in Calgary.  Addresses are on ticket when registering)

Date Tickets
September 4, 2020
December 11, 2020